Customer Stories
You're in great company with businesses all over the world. Get started with the WhatsApp API.
Booking.com
"Communicating with our customers naturally via their preferred channel is super important to us at Booking.com. That's why we're exploring how to share booking confirmations and other handy updates with our customers via WhatsApp."
― Adrienne Enggist, Director of Product, Messaging
MakeMyTrip
"WhatsApp for Business has been a great enabler in reaching out to our customers quickly and effectively. It is a great example of how technology creates customer-centric experiences."
― Saujanya Shrivastava, Group Chief Marketing Officer
Uber
"We want to be there for our customers — wherever they are, whether they're on or off the road. We're thrilled to partner with WhatsApp to give drivers in cities around the globe a fast, familiar and reliable way to connect with a member of our team and get their questions answered."
― Manik Gupta, VP, Head of Product
Wish
"The WhatsApp Business API is a great solution to cut through the noise and connect with customers in the most critical moments of the purchase experience. Wish shoppers are using WhatsApp to keep track of their orders, and the results so far are outstanding."
― Peter Szulczewski, Chief Executive Officer, Wish
B2W
"WhatsApp is aligned with both our vision of being closer to the client and our digital after-sales engagement initiative. This is just the beginning, and we're very excited."
― Jean Lessa, Digital Director
iFood
"WhatsApp is the main communication platform in Brazil, and we believe that it will be fundamental in countless opportunities to bring iFood closer to our clients."
― Felipe Pereira, Marketing Director
Singapore Airlines
"Singapore Airlines is pleased to be the first airline in the APAC region to be a launch partner for WhatsApp's Business API. This initiative will provide a new communication channel for our customers to connect with and receive timely information from us."
― George Wang, Senior Vice President Information Technology
Melia Hotels
"WhatsApp's Business API opens a new quick and easy way to connect with our clients. It is aligned with our customer-centric strategy, allowing us to provide useful information and a better experience and service to our customer."
― José María Dalmau, VP Global Business Development
KLM
"WhatsApp is a new service channel for KLM Royal Dutch Airlines to communicate with our customers. When opting in, KLM customers receive flight information and documents and have 24/7 support from the world's largest dedicated social media team."
― Martine van der Lee, Director Social Media
Bank BRI
"Bank BRI is proud to run SABRINA, our virtual personal assistant on WhatsApp. We believe conversational banking will give our customers a whole new great experience through their day."
― Kaspar Situmorang, Executive Vice President, Digital
absa
"We are passionate about innovation, and we are immensely proud to partner with WhatsApp to offer this innovative platform that will forever change the way our customers engage with us"
― Arrie Rautenbach, Chief Executive of Retail and Business Banking
Coppel
"We are innovating our customer communication through efficient service and attention on WhatsApp. We are convinced that our customers will feel closer to our brand with Coppel's presence there."
― Roberto Gil, Chief Transformation Officer
Sale Stock
"Tapping into WhatsApp has had a big impact on our business and customers, with lots of potential yet to be explored. The delivery rate, engagement and ease of integrations can't be compared to other channels."
― Wahyu Saputra, Head of Product, Customer Facing
WorldRemit
"WorldRemit is thrilled to be the first UK fintech to integrate with WhatsApp's Business API. Millions of WorldRemit customers use WhatsApp each day to chat with loved ones around the world and discuss sending and receiving money. By giving our customers instant updates on their transactions via WhatsApp, we're making money transfers even simpler."
― Alice Newton-Rex, Chief Product Officer, WorldRemit