Can't see or hear notifications

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Issues with notifications can be resolved by trying the steps below.

Internet connection issues

Check if you have an internet connection by opening a browser and going to a website. If that doesn’t work, try these connection troubleshooting steps.

Notifications are turned off or silenced

When WhatsApp notifications are turned off within your phone’s settings, incoming WhatsApp notifications are silenced.

Turn on WhatsApp notifications in your phone’s settings:

  1. Go to your phone’s Settings > Notifications > App notifications.
  2. Scroll down and tap WhatsApp. Turn on notifications.

Turn on notifications in WhatsApp:

  1. Tap
    more options
    > Settings > Notifications.
  2. Turn on the notifications you’d like to receive.

Background data restricted

  1. Tap your phone's Settings > Apps > WhatsApp > Mobile data and Wi-Fi.
  2. Turn Background data off and on.

Do not disturb is turned on

Make sure Do not disturb is turned off. Go to your phone's Settings > Sound and vibration > Do not disturb > Off.

Update WhatsApp

Make sure you’re using the latest version of WhatsApp. You can update the app on the Google Play Store.

Restart your device

Turn your device off and back on and check for software updates to resolve any technical issues.
Note:
  • Your phone’s settings override WhatsApp settings. Check your phone’s settings if you aren’t receiving notifications.
  • Popup notifications aren't available on Android versions 10 and above.
  • If you've tried the troubleshooting options above and still aren’t receiving notifications, we recommend you contact your phone’s manufacturer for further assistance.

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