Business Messaging Specialist
Mumbai, India
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
Meta is seeking an exceptional individual to serve as a Specialist for Business Messaging for our strategic clients in India. If you are a highly motivated team player who has experience in sales, solutioning & driving customer success, has a good bias for action and rolling up your sleeves to get things done, and wants to unlock the potential of WhatsApp to serve millions of businesses, we would be excited to hear from you. This role is focused on growing our business on WhatsApp which serves mid and large sized clients in India.The ideal candidate will have extensive Enterprise sales experience, preferably in driving growth & consumption for SaaS solutions, especially in a revenue oriented role with direct ownership for growth The role requires both building and delivering success with our key clients via building & providing right solutions based on business needs, joint planning and driving execution through cross functional teams and external partners. The candidate will possess proven skills around Sales, Solutioning & Customer Success and effectively influence & communicate at management levels. The candidate will thrive in a team-oriented environment, working with the Product, Business Development, Marketing, Operations and Engineering teams to develop new ways we can improve the WhatsApp Business Messaging experience. This is a full-time position based in our Mumbai office with frequent travel expected within the country.
Responsibilities
Develops compelling, value-proposition presentations (e.g. with the use of business cases) and specialized business plans for customers that drive business outcomes. Demonstrates thought leadership and presents business plans to customers to generate new opportunities.
Builds relationships with CXO/decision makers across business, technical, customer experience, marketing etc. to gain mindshare on WhatsApp as a strategic platform.
Develops a comprehensive understanding of customer's business needs and strategies and offers solutions on WhatsApp as a platform. Creates trust to influence for impact and acts as a trusted advisor to help the customer transform their business.
Develops strategies to manage pipelines and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities. Leverages available solutions as well as engages partners to build new solutions for customers as per the business priorities of customers.
Actively seeks customer feedback (both formal and informal) of assigned accounts regarding ways to identify and understand the drivers of satisfaction and/or dissatisfaction. Engages Support & Engineering teams to address issues, determine the root cause of problems, remove blockers, and improve the customer's overall experience.
Work with client facing teams and cross-functional colleagues to gather client feedback to help influence product decisions Provides feedback to product and engineering teams to identify product gaps that can help open new, large markets
Work with in-market global Messaging teams to craft high impact scalable programs to deepen client relationships and drive incremental revenue growth. Delivers training and builds global playbooks/guides for clients regarding best practices around product implementation and solutions success. Work with Meta Leadership and cross-functional teams to develop strategies to scale client facing activities
Minimum Qualification
Experience of sales and business development background, with 8+ years of enterprise selling experience
Possess executive maturity, presence and experience in building trust with CXO/Decision makers and articulating business value to key decision makers
Experience in leading and driving the entire sales cycle, orchestrating virtual selling teams where necessary, leveraging repeatable offerings that maximize revenue and increase customer satisfaction
Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
Analytical and problem-solving experience with large-scale systems
Bachelor’s degree or equivalent work experience
Preferred Qualification
Industry Knowledge in CPG/FMCG, D2C verticals
WhatsApp is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We may use your information to maintain the safety and security of Facebook, its employees, and others as required or permitted by law. You may view Facebook’s Pay Transparency Policy and Equal Employment Opportunity is the Law notice by clicking on their corresponding links. Additionally, WhatsApp participates in the E-Verify program in certain locations, as required by law.
WhatsApp is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com .