London, UK
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
As a UX researcher on WhatsApp, you’ll have the opportunity to partner directly with cross functional team members to conceive, build and launch brand new products. Research is paramount to WhatsApp Business team's success - formative research is needed to identify the right latent needs or problems in the world to tackle with product solutions, iterative design research is needed to mould early product ideas into testable prototypes, and creative evaluative research is needed to improve and prepare those products for market.
Work closely with product teams to identify research initiatives
Design hypotheses and lead studies that examine both user behaviour and attitudes
Generate actionable insights that both fuel ideation and evaluate product experiences
Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
Communicate results and illustrate suggestions in compelling and creative ways
Act as a thought leader in the domain of research, while advocating for the people who could use our products
Work closely with cross-functional partners (product management, data science, analytics, business, design, engineering, etc.) to identify and prioritize knowledge gaps in our understanding of the WhatsApp Business experience and design research that uniquely contributes to solving for those knowledge gaps
Bachelors, Masters, or PhD in human behaviour related fields (Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Political Science, etc.)
2+ years experience in applied product research
Ability to create a research plan including logical formulation of a research hypothesis.
Basic understanding of quantitative, behavioral analysis and statistical concepts
Ability to ask, as well as answer product and user experience related questions
Experience with a range of qualitative methods including but not limited to interviews, contextual inquiry, concept testing, and diary studies
Ability to handle complex information and adapt to a changing environment
Ability to communicate research results to cross-functional stakeholders with data storytelling, presentation slides, and storytelling
Research experience from emerging markets
Visual storytelling and design
Some knowledge of survey is useful
WhatsAppは雇用機会均等とアファーマティブ・アクションを実践しています。人種、宗教、肌の色、国籍、性別(妊娠、出産、リプロダクティブ・ヘルスに関する意思決定、関連する医学的状態を含む)、性的指向、性同一性、性別表現、年齢、退役軍人資格、障害等級、遺伝情報、政治観または政治活動、その他の法的保護対象による差別をしません。雇用機会均等に関する通知はこちらからご覧いただけます。また、連邦、州、現地の適用法に則り、犯罪歴を持つ方もご応募いただけます。法律で義務付けられている、または許可されている場合、Facebook、その従業員、およびその他の人々の安全とセキュリティを維持するために、応募の際にご提出いただいた情報を使用する場合があります。Facebookの「給与の透明性に関するポリシー」および 「雇用機会均等法について」 は、リンクをクリックすると該当する通知をご覧いただけます。それに加え、法律上の必要から、WhatsAppはいくつかの地域でE-Verifyプログラムに参加しています。
WhatsAppは採用過程において、障害を抱えた応募者に対し、合理的配慮の実践に努めます。障害により介助や宿泊が必要な場合は、 accommodations-ext@fb.com にお問い合わせください。