London, UK
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
As a UX researcher on WhatsApp, you’ll have the opportunity to partner directly with cross functional team members to conceive, build and launch brand new products. Research is paramount to WhatsApp Business team's success - formative research is needed to identify the right latent needs or problems in the world to tackle with product solutions, iterative design research is needed to mould early product ideas into testable prototypes, and creative evaluative research is needed to improve and prepare those products for market.
Work closely with product teams to identify research initiatives
Design hypotheses and lead studies that examine both user behaviour and attitudes
Generate actionable insights that both fuel ideation and evaluate product experiences
Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
Communicate results and illustrate suggestions in compelling and creative ways
Act as a thought leader in the domain of research, while advocating for the people who could use our products
Work closely with cross-functional partners (product management, data science, analytics, business, design, engineering, etc.) to identify and prioritize knowledge gaps in our understanding of the WhatsApp Business experience and design research that uniquely contributes to solving for those knowledge gaps
Bachelors, Masters, or PhD in human behaviour related fields (Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Political Science, etc.)
2+ years experience in applied product research
Ability to create a research plan including logical formulation of a research hypothesis.
Basic understanding of quantitative, behavioral analysis and statistical concepts
Ability to ask, as well as answer product and user experience related questions
Experience with a range of qualitative methods including but not limited to interviews, contextual inquiry, concept testing, and diary studies
Ability to handle complex information and adapt to a changing environment
Ability to communicate research results to cross-functional stakeholders with data storytelling, presentation slides, and storytelling
Research experience from emerging markets
Visual storytelling and design
Some knowledge of survey is useful
O WhatsApp tem orgulho em ser um empregador com uma política de igualdade de oportunidades e de ações afirmativas. Não discriminamos com base na raça, na religião, na cor, na nacionalidade, no sexo (incluindo gravidez, licença de maternidade, decisões relativas à saúde do sistema reprodutor ou condições médicas relacionadas), na orientação sexual, na identidade de género, na expressão de género, na idade, no estatuto de veterano de guerra protegido ou pessoa portadora de deficiência, em informações genéticas, na atividade ou nas ideologias políticas ou outras caraterísticas protegidas legalmente aplicáveis. Pode consultar o nosso aviso sobre a política de igualdade de oportunidades aqui. Também aceitamos candidaturas de pessoas com histórico criminal, em conformidade com as leis federais, estatais e locais aplicáveis. Podemos utilizar as suas informações para manter a segurança do Facebook, dos seus funcionários e de outras pessoas, conforme necessário e permitido por lei. Pode consultar os avisos Pay Transparency Policy (Política de Transparência de Pagamentos)e Equal Employment Opportunity is the Law (São necessárias oportunidades de emprego iguais)ao clicar nas ligações correspondentes. Adicionalmente, o WhatsApp participa no programa E-Verify em determinadas localizações, conforme necessário por lei.
O WhatsApp tem o compromisso de acomodar, de forma razoável, os candidatos portadores de deficiência no nosso processo de recrutamento. Se precisar de assistência ou de alojamento devido a uma deficiência, pode contactar-nos através do endereço accommodations-ext@fb.com.