London, UK
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
As a UX researcher on WhatsApp, you’ll have the opportunity to partner directly with cross functional team members to conceive, build and launch brand new products. Research is paramount to WhatsApp Business team's success - formative research is needed to identify the right latent needs or problems in the world to tackle with product solutions, iterative design research is needed to mould early product ideas into testable prototypes, and creative evaluative research is needed to improve and prepare those products for market.
Work closely with product teams to identify research initiatives
Design hypotheses and lead studies that examine both user behaviour and attitudes
Generate actionable insights that both fuel ideation and evaluate product experiences
Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
Communicate results and illustrate suggestions in compelling and creative ways
Act as a thought leader in the domain of research, while advocating for the people who could use our products
Work closely with cross-functional partners (product management, data science, analytics, business, design, engineering, etc.) to identify and prioritize knowledge gaps in our understanding of the WhatsApp Business experience and design research that uniquely contributes to solving for those knowledge gaps
Bachelors, Masters, or PhD in human behaviour related fields (Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Political Science, etc.)
2+ years experience in applied product research
Ability to create a research plan including logical formulation of a research hypothesis.
Basic understanding of quantitative, behavioral analysis and statistical concepts
Ability to ask, as well as answer product and user experience related questions
Experience with a range of qualitative methods including but not limited to interviews, contextual inquiry, concept testing, and diary studies
Ability to handle complex information and adapt to a changing environment
Ability to communicate research results to cross-functional stakeholders with data storytelling, presentation slides, and storytelling
Research experience from emerging markets
Visual storytelling and design
Some knowledge of survey is useful
WhatsApp inajivunia Kutoa Fursa Sawa za Ajira kwa Watu Wote na Kuwajumuisha Wanaobauguliwa. Hatubagui kwa misingi ya kabila, dini, rangi, uraia, jinsia (ikiwemo ujauzito, uzazi, maamuzi kuhusu uzazi, au matatizo husika ya kiafya), mwelekeo wa ngono, utambulisho wa kijinsia, udhihirisho wa kijinsia, umri, hadhi ya mkongwe aliyelindwa, ulemavu, maelezo ya kijeni, msimamo au shughuli za kisiasa, au vigezo vingine husika vinavyotambulika kisheria. Ilani yetu ya Fursa Sawa za Ajira kwa Watu Wote inapatikana hapa. Pia, tunatoa nafasi za ajira kwa wanaowasilisha maombi ya kazi na wamehitimu licha ya kuwa wana historia ya uhalifu, kwa mujibu wa sheria husika ya kieneo, jimbo na kitaifa. Huenda tukatumia maelezo yako kudumisha usalama wa Facebook, wafanyakazi wake, na wahusika wengine kama inavyohitajika au kuruhusiwa kisheria. Unaweza kuangalia Sera ya Facebook kuhusu Maelezo ya Mapato na ilani kuhusu Sheria ya Fursa Sawa ya Ajira kwa Watu Wote kwa kubofya viungo husika. Pia, WhatsApp hushiriki kwenye mpango wa E-Verify katika maeneo fulani, kama inavyohitajika kisheria.
WhatsApp inajitahidi kutoa malazi yanayofaa kwa watuma-maombi wenye ulemavu katika mchakato wetu wa kuajiri. Ikiwa unahitaji usaidizi wowote au malazi kwa sababu ya ulemavu, tafadhali tujulishe kupitia accommodations-ext@fb.com .