London, UK
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
As a UX researcher on WhatsApp, you’ll have the opportunity to partner directly with cross functional team members to conceive, build and launch brand new products. Research is paramount to WhatsApp Business team's success - formative research is needed to identify the right latent needs or problems in the world to tackle with product solutions, iterative design research is needed to mould early product ideas into testable prototypes, and creative evaluative research is needed to improve and prepare those products for market.
Work closely with product teams to identify research initiatives
Design hypotheses and lead studies that examine both user behaviour and attitudes
Generate actionable insights that both fuel ideation and evaluate product experiences
Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
Communicate results and illustrate suggestions in compelling and creative ways
Act as a thought leader in the domain of research, while advocating for the people who could use our products
Work closely with cross-functional partners (product management, data science, analytics, business, design, engineering, etc.) to identify and prioritize knowledge gaps in our understanding of the WhatsApp Business experience and design research that uniquely contributes to solving for those knowledge gaps
Bachelors, Masters, or PhD in human behaviour related fields (Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Political Science, etc.)
2+ years experience in applied product research
Ability to create a research plan including logical formulation of a research hypothesis.
Basic understanding of quantitative, behavioral analysis and statistical concepts
Ability to ask, as well as answer product and user experience related questions
Experience with a range of qualitative methods including but not limited to interviews, contextual inquiry, concept testing, and diary studies
Ability to handle complex information and adapt to a changing environment
Ability to communicate research results to cross-functional stakeholders with data storytelling, presentation slides, and storytelling
Research experience from emerging markets
Visual storytelling and design
Some knowledge of survey is useful
WhatsApp 非常自豪成为平等就业机会和平权行动雇主。我们不会基于种族、宗教、肤色、国籍、性别(包括怀孕、分娩、生殖健康决定或相关医疗条件)、性取向、性别认同、性别表达、年龄、受保护的退伍军人身份、残障人士身份、遗传信息、政治观点或活动,或其他受法律保护的特征而歧视。您可以在此处查看我们的“平等就业机会”通知。我们还会在满足适用的联邦、州和地方法律的情况下,甄选有犯罪记录的合格求职者。在法律要求或允许的情况下,我们会使用您的信息以保证 Facebook、其工作人员和其他人的安全。您可以点击相关链接,以查看 Facebook 的薪酬透明化政策以及依法提供平等就业通知。此外,根据法律要求,WhatsApp 还在特定地点参与电子验证项目。
WhatsApp 致力于在招聘过程中为残障候选人提供合理住宿。如果您因残疾而需要任何帮助或住宿,请发送电子邮件至 accommodations-ext@fb.com 。