London, UK
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.
As a UX researcher on WhatsApp, you’ll have the opportunity to partner directly with cross functional team members to conceive, build and launch brand new products. Research is paramount to WhatsApp Business team's success - formative research is needed to identify the right latent needs or problems in the world to tackle with product solutions, iterative design research is needed to mould early product ideas into testable prototypes, and creative evaluative research is needed to improve and prepare those products for market.
Work closely with product teams to identify research initiatives
Design hypotheses and lead studies that examine both user behaviour and attitudes
Generate actionable insights that both fuel ideation and evaluate product experiences
Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
Communicate results and illustrate suggestions in compelling and creative ways
Act as a thought leader in the domain of research, while advocating for the people who could use our products
Work closely with cross-functional partners (product management, data science, analytics, business, design, engineering, etc.) to identify and prioritize knowledge gaps in our understanding of the WhatsApp Business experience and design research that uniquely contributes to solving for those knowledge gaps
Bachelors, Masters, or PhD in human behaviour related fields (Computer Science, HCI, Experimental Psychology, Sociology, Information Science, Political Science, etc.)
2+ years experience in applied product research
Ability to create a research plan including logical formulation of a research hypothesis.
Basic understanding of quantitative, behavioral analysis and statistical concepts
Ability to ask, as well as answer product and user experience related questions
Experience with a range of qualitative methods including but not limited to interviews, contextual inquiry, concept testing, and diary studies
Ability to handle complex information and adapt to a changing environment
Ability to communicate research results to cross-functional stakeholders with data storytelling, presentation slides, and storytelling
Research experience from emerging markets
Visual storytelling and design
Some knowledge of survey is useful
WhatsApp 對於成為「平等就業機會和平權行動」僱主感到自豪。我們不會因為種族、宗教、膚色、原有國籍、性別(包括懷孕、分娩、生殖健康決定或有關醫療狀況)、性取向、性別認同、性別表現、年齡、受保護退伍軍人身份、殘疾人士身份、遺傳信息、政治立場或活動或其他受到法律保護的適用特徵而歧視任何人士。您可以在此查看我們的「平等就業機會」告示。我們也會考慮聘用有犯罪記錄的合資格應徵者,合乎適用的聯邦、州和地方法律。我們可能會依照法律要求或在法律的許可下,使用您的個人資料來維護 Facebook 及其員工和其他人的安全。您可以點擊相應連結,查看 Facebook 的薪酬透明政策和平等就業機會就是法律告示。此外,WhatsApp 依照法律規定,於指定地區加入 E-Verify 計劃。
WhatsApp 致力在招聘過程為殘疾人士求職者提供合理的安排。如果您因為身體殘疾需要任何支援或安排,請電郵至 accommodations-ext@fb.com 告知我們。