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Last modified: December 4, 2023 (archived versions)

WhatsApp Privacy Policy

Table of Contents

• Key Updates
• WhatsApp Legal Info
• Information We Collect
• Information Shared by You and by WhatsApp with Third Parties
• How We Work With Other Meta Companies
• How and Why We Process Your Information and Our Legal Basis For Processing
• How To Exercise Your Rights
• Retention of Your Information
• Deleting Your Information
• Managing Your Information
• Working With Authorities, Advisors And Industry Partners
• Transferring information outside the EEA as part of Our Global Operations
• Updates to Our Privacy Policy
• Contact Us

If you live in the UK, WhatsApp LLC provides the Services to you under this Terms of Service and Privacy Policy.

If you live outside the UK or European Region, WhatsApp LLC provides the Services to you under this Terms of Service and Privacy Policy.

Key Updates

We’ve updated our Privacy Policy to explain how we process your information when you create an avatar using a photo so that your avatar more closely resembles you.

This feature is optional.

As always, your personal messages and calls remain end-to-end encrypted. No one else, not even WhatsApp, can read or listen to them.

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If you live in the European Region, WhatsApp Ireland Limited ("WhatsApp," "our," "we," or "us") provides our Services to you under the Terms of Service and this Privacy Policy.

Respect for your privacy is coded into our DNA. Since we started WhatsApp, we've aspired to build our Services with a set of strong privacy principles in mind.

We are one of the Meta Companies. Our Privacy Policy ("Privacy Policy") explains our data practices, including the information we process to provide our Services.

For example, our Privacy Policy talks about what information we collect and how this affects you. It also explains the steps we take to protect your privacy, like building our Services so delivered messages aren't stored by us and giving you control over who you communicate with on our Services.

This Privacy Policy applies to all of our Services unless specified otherwise. Some products or features that we offer have supplemental privacy policies which supplement this WhatsApp Privacy Policy: Channels Supplemental Privacy Policy.

Please also read WhatsApp's Terms of Service ("Terms"), which describe the terms under which you use and we provide our Services.

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Our Services have optional features which, if used by you, require us to collect additional information to provide such features. You will be notified of such a collection, as appropriate. If you choose not to provide the information needed to use a feature, you will be unable to use the feature. For example, you cannot share your Precise Location Information with your contacts if you do not enable location sharing on your device. Permissions can be managed through your device-based settings on both Android and iOS devices.

Information You Provide

• Your Account Information. You must provide your mobile phone number and a profile name of your choice to create a WhatsApp account. If you don’t provide us with this information, you will not be able to create an account to use our Services. You can add other optional information to your account, such as a profile picture, and "about" information.
• User Content.
  • Your Messages, Media within Messages, and Calls: We offer end-to-end encryption for our Services. End-to-end encryption means that your calls, messages, media within messages including content like images, audio, video, documents and files are encrypted to protect against third parties (including WhatsApp) from seeing that content. Learn more about end-to-end encryption and how businesses communicate with you on WhatsApp.
    
    Typically your messages are stored on your device(s) and not on our servers. We temporarily store your messages in encrypted form while they are being delivered. Once your messages are delivered, they are deleted from our servers.
    
    If a message cannot be delivered, we keep it in encrypted form on our servers for up to 30 days while we try to deliver it. If a message is still undelivered after 30 days, we delete it. We cannot see the contents of undelivered messages stored on our servers as they are encrypted.
    
    When a user sends media within a message, we store that media for up to 30 days in encrypted form on our servers to aid in more efficient delivery, such as if recipients choose to forward the media. We cannot see the media as it is encrypted.
  • Status Information. You can choose to share your Status, which is also end-to-end encrypted.
  • Precise Location Information. We enable you to share your Precise Location Information from your device when you choose to use location-related features, like when you decide to share your current location with, or send live location to your contacts, or view locations nearby. Precise Location Information that you share with your contacts in your chats is encrypted so WhatsApp cannot see it. You can control your Precise Location Information sharing in your in-app settings (see more information for iPhone and Android) and your device-based settings.
  • You may also provide content that is not encrypted which means that we can see it. This includes your profile picture, your "about" information and names and descriptions of your communities and groups. When you choose to use certain avatars features, such as using a photo to enable us to suggest an avatar that more closely resembles you, we process the photo and parts of your face or body features in the photo frame. The information we use for this process is not used to identify you.
• Your Connections.
  You can use contact upload and provide us with the phone numbers in your device address book on a regular basis, including those of users of our Services and your other contacts. If any of your contacts aren’t yet using our Services, we’ll manage this information in a way that is designed to ensure that those contacts cannot be identified by us. Learn more about contact upload and about the information we provide to people who do not use WhatsApp here. We also collect information on users who contact you that aren't in your device address book and any users you've blocked or who have blocked you.
• Your Community and Group Information.
  You can create, join, or get added to communities, groups and broadcast lists, and such communities, groups and lists get associated with your account. You give your groups and communities a name. You can provide a community or group profile picture or description. We also collect information about when communities and groups are created or updated.
• Customer Support Information And Other Communications.
  When you contact us for customer support or otherwise communicate with us (for example, through optional surveys), you may provide us with information related to your use of our Services, including copies of your messages, any other information you deem helpful in order for us to understand and resolve your query, and how to contact you (e.g., an email address). For example, you may send us an email with information relating to app performance or other issues. We also collect information on how you use our customer support features (e.g., the searches you make on our Help Center), any feedback you give us on the customer support experience and your responses to surveys or questions on a range of topics (including, for example, what you like or don't like about the Service or Meta Companies).
• Account Access Information.
  When you sign up or log-in to our Service, we verify your WhatsApp account, for example, by sending you a code via SMS or calling you. You can also add a PIN to enable two-step verification and an email address that can be used to reset that PIN. Depending on the circumstances, we ask you for information to prove that you are the true owner of your WhatsApp account.

Automatically Collected Information

• Usage Information.
  We collect information about your usage of our Services. This includes collecting information about your activity (including how you use our Services), how you interact with others using our Services (including when you search for and interact with a business), and the time, frequency, and duration of your activities. This also includes information about the features you use like our messaging (and integrated applications), calling, Status, avatars, communities, groups or business features; whether you are online; timestamps related to your use such as when you last used our Services (your "last seen") and the times you send and receive calls and messages; and when you last updated your "about" information.
• Log and Troubleshooting Information.
  We collect information about how our Services are performing when you use them, like service related diagnostic and performance information. This information includes log files, timestamps, diagnostic or crash data, website performance logs and error messages or reports.
• Device And Connection Information.
  We collect device and connection-specific information when you install, access, or use our Services. This includes information such as hardware model, operating system information, battery level, signal strength, app version, browser information, mobile network, connection information including whether you are using wifi or cellular data, mobile operator or internet service provider (ISP), language and time zone, IP address, device operations information and identifiers (including identifiers unique to Meta Company Products associated with the same device or account).
• General Location Information.
  Even if you do not choose to use our precise location-related features (see Information Shared by You and by WhatsApp with Third Parties), we use IP addresses and other information like phone number area codes, to estimate your general location (e.g., country).
• Cookies.
  We collect information using cookies to operate and provide our web-based Services and website. Learn more about how we use cookies to provide you our Services.
• User Choices.
  We collect information about your in-app settings, privacy settings and records about when you accepted terms. Only you are in control of your privacy settings which can be used to change, for example, who can see your "last seen", profile photo, "about" information, Status updates, read receipts or add you to groups. We also collect information about whether you have enabled push notifications and whether you wish to send disappearing messages.
• Authentication Information.
  To verify and grant appropriate authorisations as you use the Services (such as when you choose to use encrypted backups and create your unique password), we create and store authentication codes which are a security measure to ensure only you are accessing your account. Authentication Information also includes your public encryption keys that our end-to-end encryption protocol uses. Messages are encrypted before they reach our servers which means that we cannot see them.

Information Third Parties Provide About You

• Information Others Provide About You.
  We receive information about you from other users. For example, when other users you know use our Services, they may provide your phone number if they use contact upload just as you may provide theirs. We require each of these users to have lawful rights to collect, use, and share your information before providing any information to us. They may also send you messages, send messages to groups to which you belong, or call you. You should keep in mind that in general any user can capture screenshots of your chats or messages or make recordings of your calls with them and send them to WhatsApp or anyone else, or post them on another platform.
• User Reports.
  Just as you can report other users, other users or third parties may also choose to report to us your interactions and your messages with them or others on our Services; for example, to report possible violations of our Terms or policies. When a report is submitted to us through the reporting tools, we receive information from the reporter on both the reporting user and those reported. To find out more about the information we receive when a User Report is submitted to us and what happens when a User Report is submitted, please see About blocking and reporting contacts.
• Businesses On WhatsApp.
  When businesses you interact with while using our Services provide us with information about their interactions with you, we require each of these businesses to act in accordance with applicable law.
  
  When you message with a business on WhatsApp, keep in mind that the content you share may be visible to several people in that business. In addition, some businesses might be working with third-party service providers (which may include Meta) to help manage their communications with their customers. For example, a business may give such third-party service providers access to its communications to send, store, read, manage or otherwise process them for the business. To understand how a business processes your information, including how it might share your information with third parties or Meta, you should review that business’s privacy policy or contact the business directly.
• Third-Party Services.
  WhatsApp receives information about bad actors and abuse from Meta Companies and app verification information from anti-abuse services to promote safety, security and integrity. For example, when Meta becomes aware of a scam encouraging individuals to contact a phone number via WhatsApp, they might share that phone number with WhatsApp so we can investigate the WhatsApp account.
  
  We also allow you to use our Services in connection with third-party services and Meta Company Products. If you use our Services with such third-party services or Meta Company Products, we may receive information about you from them; for example, if you use the WhatsApp share button on a news service to share a news article with your WhatsApp contacts, groups, or broadcast lists on our Services. Please note that when you use third-party services or Meta Company Products, the terms and privacy policies of the company that offers those services will govern your use of those services and products.

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• Send Your Information To Those With Whom You Choose To Communicate. You share User Content when you communicate through our Services. You are in control of what you are sending when you send your information to the individual or business WhatsApp users you choose to communicate with. Please be mindful that, once you have sent User Content to a WhatsApp user, they can store or reshare it with others on and off our Services.
• Information Associated With Your Account. As part of your WhatsApp messaging experience and based on your privacy settings, those users who have your phone number can see Your Account Information (phone number, profile photo, "about" information), and can add you to groups and communities where this information is then potentially visible to others in the group or community. When you send a message to another user or to a group, your chosen profile name will become visible to the recipients of the message, including users who do not have you in their contact list. Users who have your phone number can also see your "last seen" information and your message receipts, depending on your privacy settings. You can configure your privacy settings to manage group membership, and certain information (for example, your "last seen") available to other users. Please see our Help Center for more information on how to change your privacy settings.
• Third-Party Services. When you, or other users you interact with, use third-party services or other Meta Company Products that are linked through our Services, the providers of those services or products may receive the information about you that you or others share with them. For example, if you use a data backup service integrated with our Services (like iCloud or Google Drive), they will receive the information you share with them, such as your WhatsApp messages, and if you search the web from WhatsApp for a group profile picture, the search engine provider will receive the search term you use. If you interact with a third-party service or other Meta Company Products through our Services, such as when you use the in-app player to play content from a third-party platform like YouTube or Facebook, information like your IP address and technical information showing that the request comes from a WhatsApp app, may be provided to the provider of such service or products. Please note that when you use third-party services or other Meta Company Products, their own terms and privacy policies will govern your use of those services and products.
• Third-Party Service Providers. We work with third-party service providers to help us provide our Services.
  
  When we share information with third-party service providers in this capacity, we require them to use your information on our behalf in accordance with our instructions and terms.
  
  We work with the following different types of third-party service providers:
  • telecommunications technology providers to send you SMS messages, or call you, to verify your account. To be able to provide these services, these providers receive Your Account Information (phone number) and Account Access Information (verification codes to enable you to verify a new phone number or device connected to your account). The providers we currently use are located in Sweden, the Netherlands, the UK and the United States.
  • a content safety technology service provider that helps us to maintain the safety and integrity of the Services by detecting and helping us to prioritise harmful material for our reviewers to assess. To provide these services, this provider receives certain images from User Reports (e.g. images), Your Account Information (e.g. profile picture) and Your Community and Group Information (e.g. community or group profile picture). The provider we currently use is located in the United States.
  • a location data provider to enable you to share your location or a nearby place with other WhatsApp users. To be able to provide these services, this provider receives Precise Location Information (your current location and other locations you choose on the map). The provider we currently use is located in the United States.

Please also see the How We Work With Other Meta Companies and Working with Authorities, Advisors and Industry Partners sections for further information we share.

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WhatsApp is one of the Meta Companies. The Meta Companies provide technology products and services for both individuals and businesses.

We work with other Meta Companies that act as our service providers and help us provide and improve our Services. When Meta Companies act as our service providers, we require them to use your information on our behalf in accordance with our instructions and terms.

• We work with Meta Companies in the United States and Ireland that assist us with the operation of our Services. To receive these services we share Information We Collect.
• We work with Meta Companies and other companies which are owned by Meta in the United States that provide data hosting and infrastructure services, including the use of data centers together with related services and equipment which are used to operate the Services. We share the Information We Collect with these companies.
• We work with Meta Companies in the UK, Israel and the United States that provide us with business analytics services so that we can learn for example how many unique users we have compared to other services offered by the Meta Companies. We share Your Account Information (phone number), Device and Connection Information (identifiers associated with the same device or account, hardware model, operating system information and app versions, mobile country code and network code), User Choices (records about Terms acceptance, and user settings), Usage Information (when you last used WhatsApp and the date you first registered your account, time of activities) and your Customer Support Information and Other Communications.
• We work with a Meta Company in the United States that provides services to:
  • help carry out two factor authentication; and
  • provide technical engineering support and trouble-shooting in relation to our interaction with mobile phone networks.
• We share Your Account Information (phone number) and Account Access Information (verification code) in order to obtain this service.
• We work with other Meta Companies in:
  • the United States that provide us with operational, administrative and customer support services to help us:
    • operate, improve, and develop the Services;
    • develop, fix and customise the Services;
    • respond to user/non-user queries and provide support relating to the queries;
    • ensure accounts are kept safe and secure;
    • with contract administration, project management, planning and any related purposes; and
    • carry out surveys.
  • the UK, United States that provide us with:
    • product research and testing (features of) services to help us improve our Services; and
    • troubleshoot technical issues, and ensure the Services operate smoothly.
  • the UK, Ireland, Germany and United States, that provide us with legal advice and legal support services to help us:
    • in litigation and other dispute processes;
    • regulatory investigations and other statutory processes;
    • with handling complaints and/or requests from data subjects;
    • with responding to government and other legal requests;
    • with our legal administration;
    • with the management of privacy-related queries, including development of tooling and record repositories; and
    • with other legal support as requested from time to time.
  • Ireland, the United States and Singapore, that provide us with assistance when we respond pursuant to applicable law or regulations, to legal requests and government requests, including in emergency situations, with:
    • disclosing relevant personal information to law enforcement, government authorities, regulators or others; and
    • disclosing personal information to third parties in the context of civil legal proceedings.
  • the United States and UK, that provide administrative services to help us with our efforts to ensure that the Services are safe and secure by:
    • investigating any suspicious activities or violations of our policies; and
    • removing violating accounts.
  • Ireland, the United States and Singapore, that provide us with services to help us to guard against violations of our intellectual property by:
    • reviewing accounts for violation of WhatsApp policies;
    • assisting with enforcement against those accounts;
    • providing periodic reports to us on individual accounts that have been reviewed and enforced upon; and
    • escalating any cases requiring legal review to us.
• For receiving the services listed above and depending on the service that is provided, we share the Information We Collect.

If you would like further details about the Meta Companies that currently act as our service providers, please click here.

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You also have particular rights available to you depending on which legal basis we use, and we've explained these below. You should know that no matter what legal basis applies, you always have the right to request access to, rectification of, and erasure of your information. To exercise your rights, see the How To Exercise Your Rights section.

Information that we process to convey your messages or calls (which includes information like your phone number, the time and date you make a call or send a message, or the duration of your calls) is subject to and handled in accordance with the specific rules and requirements under the EU Directive 2002/58/EC, where applicable.

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Processing necessary to perform our contract with you

We process information as necessary to conclude and perform our contract with you, our Terms. The categories of information used and why and how they are processed is set out below:

When we process information you provide to us as necessary to perform our contractual relationship with you, under applicable data protection laws you have the right to port it. To exercise your rights, visit the How To Exercise Your Rights section of this Privacy Policy.

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The other legal bases we rely on when processing your information and the circumstances in which we rely on them are set out below:

Your Consent

We process information for the purposes described below when you have given us your consent to enable particular product features in your device-based settings. The categories of information used and why and how it’s processed are set out below:

When we process your information based on your consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on such consent before the consent is withdrawn. To exercise your rights, visit your device-based settings, your in-app settings like your live location control, and the How To Exercise Your Rights section of this Privacy Policy.

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Compliance With A Legal Obligation

We process information to comply with a legal obligation including, for example, to access, preserve or disclose certain information if there is a valid legal request. Examples of Irish and EU laws that could give rise to a legal obligation requiring us to process information are set out below. New laws may be enacted or other obligations may become binding on our processing and we will update the list of laws from time to time.

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Protection Of Your Vital Interests Or Those Of Another Person

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Legitimate Interests

We rely on our legitimate interests or the legitimate interests of a third-party, such as our users, where they are not outweighed by your interests or fundamental rights and freedoms ("legitimate interests"):

We still do not allow third-party banner ads on our Services. We have no intention to introduce them, but if we ever do, we will update this Privacy Policy.

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This includes the right to object to our processing of your information for direct marketing and the right to object to our processing of your information where we are pursuing our legitimate interests or those of a third-party. We will consider several factors when assessing an objection including: your reasonable expectations; the benefits and risks to you, us, other users, third parties; and other available means to achieve the same purpose that may be less invasive and do not require disproportionate effort. Your objection will be upheld, and we will cease processing your information, unless the processing is based on compelling legitimate grounds or is needed for legal reasons.

You have the right to object to and restrict our processing of your information. To submit an objection use this form and select “How can I make an objection to the processing of my information”. Learn more about submitting an objection and the way we use your information by going here. If we use your information for direct marketing, you can always object and opt out of future direct marketing messages using the unsubscribe link in such communications, or by using our in-app "block" feature.

You can access or port your information using our in-app Request Account Info feature (available by tapping your profile photo to go to your settings > Account). You can access tools to rectify, update, and delete your information directly in-app as described in the Retention of Your Information section.

When we process information you provide to us based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal. To withdraw your consent, visit your device-based settings or in-app settings.

You have the right to lodge a complaint with WhatsApp's lead supervisory authority under the GDPR, the Irish Data Protection Commission, or any other competent data protection supervisory authority.

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We store information for as long as necessary for the purposes identified in this Privacy Policy, including to provide our Services, or for other legitimate purposes, such as complying with legal obligations, enforcing and preventing violations of our Terms, to fight spam, or protecting or defending our rights, property and users. The storage periods are determined on a case-by-case basis that depends on the following factors:

• The nature of the information and why it is collected and processed. The length of time we will keep your information will generally be determined by how long we need that information to provide you with our Services, including any optional features you use and to provide customer support.
  
  For example:
  • As described above, we require certain of Your Account Information to deliver our Services. We need to keep it for the lifetime of your account so that we can maintain your account.
  • We keep your User Choices for the lifetime of your account.
  • We keep Authentication Information for the lifetime of your account.
  • We only need to keep other information as long as necessary to provide optional features to you, such as Your Connections as long as you use contact upload.
  • We keep information collected using Cookies for 90 days.
  • We generally keep customer support communications for 30 days after they have been dealt with or 90 days after we receive them, whichever is sooner.
  • We generally keep User Reports for 90 days.
• In certain cases, we need to keep your information for longer for legal reasons as described under the Legal Reasons section below.
• Legal Reasons. In certain cases, we also keep your information for legal reasons, including after your account has been deleted.
  
  We keep your information:
  • To respond to a legal request or to comply with applicable law when we have a legal obligation to retain information. For example, if we receive a valid legal request, such as a preservation order or search warrant, related to your account, we preserve your information after you delete your account.
  • To deal with and resolve requests and complaints. For example, we generally retain correspondence relating to data subject requests under GDPR for a year, in case those requests are not resolved and this correspondence is required in order to handle any resulting complaints. In such cases, the correspondence is then retained while those complaints are being resolved.
  • For litigation or regulatory matters. For example, we preserve your information where it is reasonably necessary for reasons related to a legal claim or complaint, such as where we are subject to a regulatory investigation or we need to defend ourselves in legal proceedings about a claim related to your information or respond to a regulator in relation to a complaint made by you or someone else.
  • Issues relating to the safety, security and integrity of our Services and to protect rights, property and users. For example, we keep information where it is necessary to investigate misuse of our Services, such as spam and other bad experiences. If we disable an account for violating our Terms, we also preserve information about that user for safety, security and integrity purposes.

The actual information that we keep and how long we keep it for depends on the nature of the reason in question.

• Operational Retention Needs. We need to store information in certain cases for operational needs. For example, if a message cannot be delivered immediately, we keep it in encrypted form on our servers for up to 30 days as we try to deliver it. We also store information where necessary for troubleshooting and debugging issues with the Services. We keep the information that we store for this purpose for up to 90 days, provided longer storage is not necessary for investigating and resolving a specific issue, or for legal reasons.
• Messaging. We retain the information that we process to convey your messages or calls (which includes information like your phone number, the time and date you make a call or send a message, or the duration of your calls) in accordance with the specific rules and requirements under the EU Directive 2002/58/EC, where applicable, as long as it is needed for transmitting the communication, operating our Services, ensuring the safety and security of our Services, or to comply with legal obligations under applicable law. When we do not need the information for any of these purposes anymore, we delete or anonymise it.

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Deleted Information. Your Account Information and any undelivered messages to you are deleted from our servers. You will be removed from all WhatsApp communities and groups. Note that for technical reasons it takes up to 90 days from the beginning of the deletion process to delete or de-identify your WhatsApp information. Copies of your information may also remain after the 90 days for a limited time in the backup storage that we use to recover lost information in the event of a disaster, software error, or other information loss event.

Information We Retain After Your Account is Deleted.

• If we are analysing or investigating a security incident, in order to maintain the security of our Services, we need to retain Log and Troubleshooting Information associated with the incident that we are reviewing past the normal 90 day deletion period.
• Copies of certain log records remain in our database but are disassociated from personal identifiers which are used for example to measure performance, reliability and efficiency and to operate and improve our Services.
  • Your account initially was linked to these records by a randomly generated identifier. To disassociate this information when your account is deleted, we delete the link between this identifier and your account as part of the account deletion process.
• Copies of your information may also be retained for legal reasons after you delete your account in the circumstances described. The information that may be retained and length of time we need to retain it will depend on the specific legal reason we need to retain it for.

For more information on how long we store information, see Retention of Your Information.

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If you would like to manage, change, limit, or delete your information, you can do that through the following tools:

• Settings. You can change your settings to manage certain information available to other users. You can manage your contacts, groups, and broadcast lists, or use our "block" feature to manage who you communicate with on our Services.
• Changing Your Mobile Phone Number, Profile Name And Picture, And "About" Information. If you change your mobile phone number you must update it using our in-app change number feature and transfer your account to your new mobile phone number. You can also change your profile name, profile picture, and "about" information at any time.
• Deleting Your WhatsApp Account. You can delete your WhatsApp account at any time using our in-app delete my account feature in your in-app settings. Once you initiate the deletion process for your account, that account can no longer be used (i.e. you cannot log in or re-register or access any content (including message history) as it will be deleted). See Deleting Your Information section for more detail on what happens to your information when you delete your account.

Be mindful that if you only delete WhatsApp from your device without selecting the in-app delete my account option in your in-app settings, the Information We Collect will be stored on our servers for a longer period. WhatsApp accounts are generally deleted after 120 days of inactivity. Users are not alerted when this occurs. See our Help Center article About inactive account deletion for more information.

Please remember that when your account is deleted, it does not affect your information related to the communities or groups you created (such as community or group names), or the information other users have relating to you, such as their copy of the messages you sent them.

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We access and share your information described in the Information We Collect section, including sharing with regulators, law enforcement, other government agencies, industry partners/peers such as other online platforms and technology companies, our advisors such as external lawyers who act for us, and others in accordance with the How and Why We Process Your Information and Our Legal Basis for Processing section if we have a good-faith belief that it is necessary to:

• respond pursuant to applicable law or regulations, court orders, legal process, or government requests. For example, sharing with regulators, law enforcement, or other government agencies in response to legal requests or sharing with civil litigants pursuant to court orders;
• detect, investigate, prevent, or address fraud and other illegal activity or security and technical issues. For example, we access and share information with law enforcement, other government agencies, or industry partners such as other online platforms and technology companies to identify and prevent bad actors using our Services for illegal purposes; or
• protect the rights, property and safety of our users, WhatsApp, the Meta Companies, or others, including to prevent death or imminent bodily harm. For example, sharing with law enforcement, in emergency situations where we learn that a person’s life is at risk.

For more information on how we preserve your information for these purposes, please see the Retention of Your Information section.

The processing we carry out will depend on the circumstances. Further information on the different categories of information affected and the legal bases we rely on is set out in the How and Why We Process Your Information and Our Legal Basis for Processing section under the Processing necessary to perform our contract with you, Compliance with a Legal Obligation, Protection of Your Vital Interests or Those of Another Person and Legitimate Interests headings.

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How do we safeguard your information?

When information controlled by WhatsApp is transferred or transmitted to, or stored and processed in, the United States or other third countries outside of the European Economic Area, we rely on the following transfer mechanisms:

• Adequacy Decisions: We rely on decisions from the European Commission where they recognise that certain countries and territories outside of the European Economic Area ensure an adequate level of protection for personal information. These decisions are referred to as “adequacy decisions”. We transfer Your Account Information, Device and Connection Information, Usage Information and User Choices (see Information We Collect) from the European Economic Area to Israel in reliance on the European Commission’s adequacy decision for Israel.
• Standard Contractual Clauses: We utilise standard contractual clauses approved by the European Commission for transfers to the United States, the UK and Singapore. For example, WhatsApp uses Meta’s global infrastructure and data centers, which are located around the world including in the United States, to store the information described in the Information We Collect section of this Privacy Policy. For a copy of the standard contractual clauses, please see our SCC Help Center article.
  
  While transfers to countries that don’t have an adequacy decision typically take place on the basis of the standard contractual clauses, in certain circumstances, transfers can also take place on the basis of exemptions provided for under data protection law. For example, sharing with law enforcement, in emergency situations where we learn that a person’s life is at risk.
  
  If you have any questions about the standard contractual clauses you can contact us.

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We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Effective Date” at the top of this Privacy Policy. Please review our Privacy Policy from time to time.

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The Data Protection Officer for WhatsApp can be contacted here.

If you have questions about our Privacy Policy, please contact us or write us here:

WhatsApp Ireland Limited

Attn: Privacy Policy

Merrion Road

Dublin 4

D04 X2K5

Ireland

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